Terms and Conditions:

When you shop at Creative Lighting you accept the following terms and conditions. We reserve the right to change or modify these terms and conditions at any time without prior notice to you.

Your satisfaction is guaranteed!
We stand behind the products we sell. We take pride in our order processing speed and quick shipment arrangements with most of our vendors. Please carefully check your order details. If for any reason you are not satisfied with a purchase you may return a product within 30 days of receiving it (with the exceptions of clearance items, see below). Absolutely no returns will be accepted after 30 days. Please inspect all products upon receipt. To return a purchase, follow the Return Procedure explained below.

Problems, Questions, Suggestions
If you have any questions, problems, or suggestions with your order or our website, please don't hesitate to contact us.

E-mail:customerservice@creative-lighting.com
Phone: 651-647-0111 or 1-800-547-9444
Fax: 651-647-9170

Payments

Payment Options
We accept Visa, MasterCard, American Express and Discover.

Payment Terms
Items scheduled to ship within 30 days of order date are billed in full at time of order. In the event that an order is cancelled or a product is found to be discontinued, you will receive a credit to the card submitted within approximately 2 business days from when the transaction is confirmed as cancelled.

Sales Tax
Sales tax is collected on orders shipped in Minnesota. We do not charge sales tax on any orders shipped outside of Minnesota.

International Orders
International orders require a $200 U.S. funds minimum order on all orders and are not returnable.

International orders must be paid by wire transfer with the exception of: Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa.  Please note that all sales on international orders are final. To place an international shipping order, you may place your order online and we will contact you via e-mail with a shipping quote. To contact us directly, please e-mail us at sales@creative-lighting.com. When e-mailing us, include your name, shipping address, daytime phone (U.S. Central Standard time) number and the items you would like quoted. We will have one of our customer service associates reply to you with a quote. After you place your order and approve any related shipping quote charges, you will be contacted by customer service via e-mail with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

Shipping

Products ship from multiple distribution centers; the items on your order may arrive at separate times. We do not ship to P.O. Boxes or military APO/FPO addresses.

Delivery
Normally our shipping is free, via U.P.S. ground. The only exceptions are:

• Oversized Items and extremely heavy items, which are noted on their product information pages as requiring a special delivery charge. The delivery charge varies depending on the size and weight of the item. These charges will be included in the Shipping & Handling subtotal of your order.
• Orders outside the 48 contiguous United States. For estimated shipping charges outside the 48 states, contact us at 800-547-9444 (outside the USA call us at 651-647-0111).
• Same day delivery is available within the greater twin cities area for an additional fee. Please call for our delivery area and fees.
• Next day air is available for an additional fee, contact us at customerservice@creative-lighting.com, or call us at 800-547-9444 (outside the USA call us at 651-647-0111) for details.
• Truck delivery items are delivered by a truck delivery service. You are responsible for removing the items off the back of the truck to your home. Truck deliveries are made Monday thru Friday, 8-5. A delivery agent will call you to schedule your delivery. An adult needs to be present to sign for the shipment.

Products Damaged During Shipment and Defective Products
Within two weeks of receiving your order, inspect the product(s) and inform us of any manufacturing defects or damages that occurred prior to delivery. At our discretion, we will either repair or replace the damaged or defective goods for no additional charge. No replacements or refunds will be issued in the event the customer fails to notify us of defective or damaged merchandise within two weeks of receipt.

International Shipments
To place international shipping orders, you may place your order online and we will contact you via e-mail with a shipping quote. To contact us directly, please e-mail us at sales@creative-lighting.com. When e-mailing us, include your name, shipping address, daytime phone number (CDT) our customer service associates reply to you with a shipping quote. At that time you will be able to accept or decline your order. Once we have confirmation via e-mail that you accept the freight costs and understand that all international sales are final, the order will be placed pending payment approval.

Products Damaged During Return Shipment
Product that is damaged during shipment back to us will receive no refund or credit. We will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be considered destroyed and will be discarded.

Risk of Loss
The risk of loss and title on items purchased from us pass to the purchaser upon our delivery to the carrier.

Order Cancellations
Please do not email or leave us messages for cancellations.
If you wish to cancel your order, call customer service immediately to request a cancellation at 651-647-0111. If your order is custom made or made to order, it cannot be cancelled once the manufacturer has started production. Refusal to accept a custom order or non returnable product may result in up to a 100% cancellation fee.

Orders may be able to be cancelled provided the manufacturer or we have not already shipped the product or incurred handling costs. Those items may involve a cancellation fee, handling fees, and or shipping fees, re-delivery fees, attempted delivery fees, for which the customer is liable. Customers who refuse delivery may be charged up to a 100% cancellation fee.

Return policy
Products may be returned within 30 days of the receipt of your order for a refund. Shipping charges incurred during shipping the product to you will be deducted from your refund amount. Restocking fees may apply.  Returns must be shipped prepaid and insured directly to us. If the return is due to our error, we will pay for the cost of shipping. Please contact us for details. If you have any questions regarding the status of your return, please contact a customer service associate.

The Return Process
Please call one of our customer service associates to begin your return process. Once the return request has been filed, you will be issued a Return Merchandise Number (RMA#) from Creative Lighting. This RMA# must be sent with the product. You will have 30 days in which to return the product. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.

Ship returns to:
Creative Lighting Returns
1728 Concordia Avenue
St. Paul, MN 55104

It is the customer's responsibility to pack products for return in the original box with sufficient packaging material. The box must be marked with the issued RMA# exactly as instructed by us. The customer is responsible for all return shipping costs, including insurance. It is in the customer's best interest to insure the package. Items damaged due to improper packaging during return shipment will not be replaced or refunded.

Acceptable returned merchandise must be:

• Unused
•  In its original box with sufficient packaging materials
• In re-saleable condition
• In original condition with no cut wires or modifications.
• Accompanied by a Return Merchandise Number (RMA#), issued by Creative Lighting.

Items and orders that DO NOT qualify for returns or refunds are:

• Large orders: (Orders containing qty 5 or more of a single item, or an order having an invoice total greater than $1250 may not qualify for return.  If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements. Customers are responsible for acquiring all necessary product information before orders are placed).
• Items not purchased from Creative Lighting.
•  Special purchases such as: clearance items, inventory sale items, custom quotes, special discounts, etc.
• Expedited shipping and charges for shipping to Alaska, Hawaii, and International orders.
• Fixtures with cut wires, missing parts, missing glass or damage are not returnable
•  International Orders
• Custom Made or Made to order products are not eligible for return.

Products Damaged During Return Shipment
Product that is damaged during shipment back to us will receive no refund or credit. We will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be considered destroyed and will be discarded.

Refunds
The customer will be refunded (less applicable restocking fees) once the returned item has been received and inspected for damage. Please note that shipping charges are non-refundable unless the return is a result of our error. Items returned will be issued a refund via the same method in which the item was purchased. Credit to credit cards will be applied to the original credit card used in the purchase within approximately 2 business days of inspection of return.  Items returned without the proper RMA may delay or completely cancel your refund. Please read your RMA instructions carefully to avoid refund delays.  Your return must be shipped prepaid in order for us to accept it. If the error is ours, we will pay all shipping costs.

Restocking Fees
Orders containing qty 5 or more of a single item, or an order having an invoice total greater than $1250 may incur restocking fees of 25-30%.  This amount will not be refunded.  If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements.

Clearance Items
Clearance Items are sold “as is” and are not subject to return, except for damaged or defective merchandise. Defective or damaged parts for clearance merchandise, if available, will be shipped at no charge to you. If replacement items are no longer available you will receive a full refund.

In Store Coupon
Coupons on the site designated for in-store discounts are not valid for online orders.

• Limit one coupon per household per offer period.
• Cannot be combined with any other offers.
• May only be used on full-priced items, unless otherwise noted.

Price Matching
We guarantee the best prices on the products we sell. If you find the same product advertised for a lower price, we'll match it. To qualify for price matching, the following conditions must be met:

The price must be presented to Creative Lighting from a valid, reasonably verifiable published source, such as a printed advertisement, web page or e-mail offer

• Must be the identical product, including the manufacturer, SKU and selected options
•  Must be current, full-priced product and must be available for immediate shipment
• Price matching offer only valid on competitive pricing that is advertised within 30 days prior to or 30 days following your purchase

Volume Discounts
Additional discounts may be available on large quantity orders of a single item or on large orders of many individual items. Contact us for details.

Colors
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, manufacturer photography, lighting in your application, etc., we cannot guarantee that your monitor's display of any color will be accurate.

Underwriters Laboratories (UL)
Underwriters Laboratories is an internationally recognized, nonprofit safety-testing agency. Federal and state laws require fixtures to be listed as meeting the safety codes created by UL. All our fixtures and lamps are U.L. approved.

Warranties
All products sold by us are covered by the manufacturer's warranty. Warranties and terms of those warranties will vary for each manufacturer.  If you have purchased a product from us and find it to be defective, please contact a customer service associate at customerservice@creative-lighting.com or call 651-647-0111.

Modification of Content
Creative Lighting will attempt to ensure that the content on this Website is complete and current. We do not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. We reserve the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, we reserve the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to us according to the terms in our return procedure.

Limitations on Quantity
We reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it with the original packing receipt within 30 days of the order date. Additional restrictions apply.

Disclaimers - General
The website is operated by Creative Lighting, Inc. on an "as is," "as available" basis, without representations or warranties of any kind. To the full extent permitted by law, we disclaim any and all representations and warranties with respect to this site and its contents, whether express, limited, or statutory, included, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use.

Without limiting the foregoing, we disclaim any and all warranties, express or implied, for any merchandise offered on this site. This disclaimer does not to apply to any product warranty offered by the manufacturer of the item.

Without limiting the foregoing, we do not represent or warrant that the information on this site is accurate, complete, reliable, useful, timely or current or that the site will operate without interruption or error.

Without limiting the foregoing, we disclaim any liability as to the accuracy or completeness of each item description. All product descriptions originate from the manufacturer of the item.

We make no representation that the content provided on this site is applicable or appropriate for use in locations outside the U.S.A.

Limitation of Liability
This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of Creative Lighting, Inc. had been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this website; your use of this site is at your sole risk.

License & Site Access
Creative Lighting grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Creative Lighting. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Creative Lighting. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Creative Lighting and our affiliates without express written consent. You may not use any meta-tags or any other "hidden text" utilizing Creative Lighting name or trademarks without the express written consent of Creative Lighting.  Any unauthorized use terminates the permission or license granted by Creative Lighting. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Creative Lighting so long as the link does not portray Creative Lighting, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Creative Lighting logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright
All content included on this website is the property of Creative Lighting, Inc. and is protected by U.S. and international copyright laws. The compilation of all content on this web site is the exclusive property of Creative Lighting and protected by U.S. and international copyright laws. All software used on this site is the property of Creative Lighting or its software suppliers and protected by United States and international copyright laws.

Enforcement of Terms & Conditions
By using this site, you agree that the laws of the State of Minnesota, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and us or our affiliates.